Terms of use

 

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you object to any of the terms and conditions set out in this agreement, you should not use any of the products or services on the Website and leave immediately. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, www.vietnamvisas.us may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.

Processing time:

The processing time for Vietnam visa approval letter by www.vietnamvisas.us is 2-3 working days (normal service) or 1 working day (urgent service) except Saturday and Sunday (weekend). The processing time should be started to calculate from the next business day after the request and the payment are delivered to www.vietnamvisas.us. In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email.

Cancellation and refund policy

If for any reason you wish to cancel a service before your information was received by www.vietnamvisas.us, or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and the visa status being changed into “under process” and your visa application information has been sent to the Immigration office, no refund will be given and the service will be completed.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Vietnamvisas.us cannot be held responsibility for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

Before applying for Vietnam visa, you need to consider carefully the visa types and how they work. Visa on arrival works well for air travel whilst visa code is good for border crossing/by sea.  We will not refund in case you DO NOT enter Vietnam by air once your visa approval letter is approved.

All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 7-10 working days.

Service completion

Our service is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 3 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. Vietnamvisas.us is not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.

Vocabulary

Date format: mm/dd/yyyy
Time Zone:   Vietnam standard time – GMT +7
Working days: All week days except Saturday, Sunday and holidays
Working hours: 8.00AM to 17.00PM on working days
Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.
Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1 or 3 months). For example: 3-month multiple entry visa means you are allowed to enter / exit Vietnam multiple times from the intended date of arrival provided plus 3 calendar consecutive months.

Errors

Mistakes are unavoidable. We suggest that you check the details you have filled and the details on the approval letter carefully. If you find any errors on the letter of approval, please inform us immediately by EMAIL. If we do not receive any email for error correction within 7 days from the time we send out the letter of approval and before you come, we will not be responsible for any failed applications, declined entries or losses.

Communications:

By using this site and our services you give www.vietnamvisas.us your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.

Privacy:

Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

Disclaimers

We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined.
Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.

Normally, it takes around 15-20 minutes to get the visa stamped at Vietnam airport upon arrival, however, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.

Visa on arrival is not applicable to Chinese citizens flying from China mainland to Vietnam, however, if flight departs from somewhere else (Hong Kong, Singapore..ect), then it is accepted.

Please note that we reserve the rights to refuse any new visa requests or the visa requests which are already made on our website and in such cases, full refund will be granted.